Shipping Policy

In a Nutshell

• Enjoy free shipping worldwide, for all items. 

• Transit time 3-5 days (worldwide)

Shipping Policy

Last Updated April 21, 2022

St Exif ("we" and "us") is the operator of (https://saintexif.com) ("Website").

By placing an order through this Website you will be agreeing to the terms

below. These are provided to ensure both parties are aware of and agree upon

this arrangement to mutually protect and set expectations on our service.

​

General

Subject to stock availability. We try to maintain accurate stock counts on our

website but from time-to-time there may be a stock discrepancy and we will not

be able to fulfill all your items at time of purchase. In this instance, we will

fulfill the available products to you, and contact you about whether you would

prefer to await restocking of the backordered item or if you would prefer for us

to process a refund.

 

Shipping Costs

We offer free shipping for all items purchased. You are not required to pay any fees upon checkout or on delivery.

 

Delivery Terms

Transit Time Domestically

In general, domestic shipments are in transit for 3 days

Transit time Internationally

Generally, orders shipped internationally are in transit for 3-5 days.

​

Dispatch Time

Orders are usually dispatched within 2 business days of payment of order

Our warehouse operates on Monday - Friday during standard business hours, except

on national holidays at which time the warehouse will be closed. In these

instances, we take steps to ensure shipment delays will be kept to a minimum.

 

Change Of Delivery Address

For change of delivery address requests, we are able to change the address at

any time before the order has been dispatched.

​

Military Address Shipping

We are able to ship to military addresses worldwide

​

Items Out Of Stock

If an item is out of stock, we will dispatch the in-stock items immediately and

send the remaining items once they return to stock.

​

Delivery Time Exceeded

If the delivery time has exceeded the forecasted time, please contact us so that we

can conduct an investigation.

​

Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be

able to follow the progress of their shipment based on the latest updates made

available by the shipping provider.

 

Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the

parcel from the courier and get in touch with our customer service. If the

parcel has been delivered without you being present, please contact customer

service.

​

Duties & Taxes

Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the

website

Import Duties & Taxes

Import duties and taxes for international shipments may be liable to be paid

upon arrival in destination country. This varies by country, and we

encourage you to be aware of these potential costs before placing an order with

us.

If you refuse to pay duties and taxes upon arrival at your destination

country, the goods will be returned to us at the customer’s expense, and the

customer will receive a refund for the value of goods paid, minus the cost of

the return shipping.

​

Cancellations

If you change your mind before you have received your order, we are able to

accept cancellations at any time before the order has been dispatched. If an

order

has already been dispatched, please refer to our refund policy.

 

Insurance

Parcels are insured for loss and damage up to the value as stated by the

courier.

​

Process for parcel damaged in-transit

We will process a refund or replacement as soon as the courier has completed

their investigation into the claim.

​

Process for parcel lost in-transit

We will process a refund or replacement as soon as the courier has conducted an

investigation and deemed the parcel lost.

​

Customer service

For all customer service inquiries contact us;

• By Email - theshop@saintexif.com

• By visiting – https://saintexif.com/contact-us